Frequently Asked Questions
All Shipping Logistics is a broker and a carrier…what does that mean?
We are a Federal Highway Administration licensed, bonded and insured freight broker. This means we contract directly with many US auto carriers. When some people hear we are brokers, they get a misconception of the role of a broker. We are here to act in your best interest, as your shipping agent. We also own our own carriers, which not many brokers can say. We have experience on all sides of the business, have our own customer support team, our own caring, hand-picked drivers, as well as know a whole network of reputable, fellow carriers we work with.
We are reliable and know who’s reliable. We know which carriers perform best and on which routes. We are knowledgeable and experienced, so you don’t ever have to spend one minute of time on the phone freaking out because nobody has a clue where your car is.
What are the differences between a Broker and Carrier?
A broker typically has a very large network of car carriers who serve throughout the entire country and some worldwide. A good broker can usually offer you a lower rate since they have multiple carriers competing to transport your vehicle. Brokers are also responsible for verifying the USDOT authority, federal licenses and cargo insurance of the carrier company transporting your vehicle. A broker is an expert in the industry and can guarantee that your car is shipped by a reputable and legitimate carrier. On the other hand, a carrier or trucking company usually owns and operates their own private fleet of trucks which usually schedules shipments through several brokers and serves only a limited number of routes.
We do own our own carriers or trucks, and will happily set your vehicle up with our own drivers. But if they are not en route for your vehicle, we will set you and your vehicle up with the car carrier that performs the best on that specific route and meets all of our satisfaction metrics.
How long will it take to transport my vehicle?
This depends mostly upon the distance it’s traveling. Cross country moves typically take 10-14 days. A move from either coast to the center of the country will take 5-10 days. When you receive a quote from us you will also receive the transit time for your particular move.
How far in advance do I need to schedule my vehicle transport?
The sooner you arrange for car shipping, the better. If you know you need your car to reach its destination within a certain time-frame, try to schedule shipping usually at least 3-4 weeks in advance to insure your car arrives on time. However, we can also accommodate anyone with immediate shipping needs.
If you’re looking to have your car transported between October and March, 1-2 weeks advance notice is highly recommended to help meet your shipping requirements, however there are times where we can accommodate your request with less notice. For moves taking place between April and September, we recommend booking 3-4 weeks ahead.
What is the typical timeframe for a vehicle to be picked up?
Since there are not enough trucks in the country to have one in every city, every day, typically a 3-4 day window for pickup will be needed. But there is room for specific requests. We will try to accommodate the date you request if it is possible. However, exact delivery times and pickups can vary and cannot, in good conscience, be guaranteed. If you need a one-day pickup, an additional charge may be added. This covers the cost of providing a local flatbed service to pickup your vehicle on a specific day.
Will I be called to let me know when my car will be picked up and/or delivered?
After we have secured and assigned a truck to your shipment, a Dispatcher will call you providing you with the estimated pick up date along with the driver’s phone number.
Contact is also usually made (or at least attempted) the day before pick up/delivery. The driver or dispatcher will provide you with a time frame and will confirm directions. They will also advise you if it is necessary to meet him (usually at a shopping center or large parking lot) for pickup or delivery if he can’t get right to your door. If any scheduling conflicts arise, we will also contact you to provide you with any updated information.
Must I be present at origin/destination for pick up/delivery?
In the event you are not available at the time of pick up/delivery, you will need to make arrangements to have a friend, neighbor or co-worker release/receive your vehicle. If that is not possible for you, we can usually locate a terminal for you to drop your car off or for us to deliver to. If you are unavailable or we cannot contact you at time of delivery, your car may be dropped off at a terminal (which may not be nearby). A terminal drop fee ($50-$75) and any storage fees must be paid to the terminal prior to receiving your vehicle. Additional delivery charges may be assessed if you require the car to be delivered and you can’t pick it up yourself.
How do I pay for my shipment?
There are two options for payment. You may give us your credit or debit card number, and once your car has been picked up from origin, we’ll run the card for a small percentage of the total amount here in our office. And upon delivery, you can pay the driver the remainder of the balance with cash, cashier’s check, or postal money order (This is called C.O.D). The other option is: we can run your credit or debit card number for the total payment once your car has been picked up, and you will not need to pay the driver upon delivery.
When you place your order, we will need your payment information to complete the Shipping Order that will be sent to you by DocuSign for proofing and will act as your confirmation of the order. But we will not charge it for any amount until your vehicle is picked up, unless you request otherwise. And you will always be emailed a receipt from us.
Do you require a deposit?
Not exactly. If you are paying C.O.D., we will charge a small percentage after your vehicle is picked up. This portion must be paid by credit/debit card. The C.O.D portion must be in the form of cash, cashier’s check, or postal money order to the driver on delivery.
Is It Better To Pay A Deposit?
Yes, very much so. If you haven’t paid a deposit, then you haven’t really hired an auto transport company. The few who don’t collect deposits can wiggle out of any responsibility to the customer for that very reason. A company that collects a deposit recognizes the good faith placed in them and will work to perform. Otherwise, the deposit gets returned.
However, the key is when the deposit is charged. We will never charge you any amount until your car is picked up. Because we understand things may change for you. Many other companies may charge you a nonrefundable deposit or even the full amount as soon as you order and get off the phone with them. We don’t agree with that nor find it fair. For your comfort, we wait and can also work out the best option for you.
Is service door to door or terminal to terminal? Where will my car be picked up and delivered?
The rate you are quoted will be for door to door service (unless specified otherwise). If you prefer your shipment to be done terminal to terminal, we can accommodate your request for an additional charge. This does not include storage fees that may be assessed.
“Door to door” means “as close as the truck can legally and safely reach.” However, in some cases, it may be necessary to meet the truck at a prearranged spot to load and unload. This may occur because of local weight restrictions, low hanging branches, narrow streets or difficulty exiting your neighborhood.
The truck driver or his dispatcher will contact you prior to pickup and delivery to provide you with a time frame and receive directions. They will also advise you if it is necessary to meet him (usually at a shopping center or parking lot) for pickup or delivery if he can’t get right to your door. We will be very honest and tell you that this is the case about 85% of the time.
Contact is usually made 24 hours in advance. Please be aware that the driver or his dispatcher will need to make actual contact with someone before they will deliver your car.
What do I need to do to prepare my car for shipment?
Make sure there are no personal items inside. You can leave the registration and insurance in the glove box. Leave approximately 1/4 tank of gas, and be sure to give your keys to the driver. That’s about it! (The 1/4 tank thing is a weight issue. Gas weighs about 8 pounds per gallon and trucks charge based on their total weight… so if everyone shipped with full tank, we would all be paying more.)
Can I pack anything in my car?
No, you should not. Auto transport companies do not carry insurance to cover damage or loss of your personal belongings. Also, the Department of Transportation sets weight limits, and any truck exceeding that limit will be fined. If for some reason something accidentally gets shipped in the vehicle, it isn’t covered by insurance nor is any damage that the articles cause to the inside of the car. The driver isn’t responsible for personal or household items, you are. Our carriers are strictly automotive carriers. The D.O T. does not allow them to ship anything else (it’s a licensing thing). We can assist you in finding a carrier to transport your personal belongings.
What is the difference between open and enclosed transport?
Almost all vehicle shipments go Open Trailer. An open carrier is the same type of trailer that the dealerships/auctions use to transport cars. They are two levels and fit 7-10 cars onboard or there are other types of open trailers that may only hold 2-5 cars. This is the most common & least expensive type of carrier people use.
An enclosed carrier is a fully enclosed trailer which can hold 2-8 cars (two levels) and they typically haul exotics, classics, etc. and the cost is roughly 33-50% more. Many enclosed trailers have lift gates which is an ideal way to load/unload low profile vehicles.
We can help you decide and give you quote options if you’d like, to give you the best experience for you and your vehicle.
What paperwork will be signed?
When the driver picks up your vehicle for shipping, he will do a detailed examination on the Bill of Lading and Vehicle Inspection Report. You will both sign that form and you should receive a copy.
Upon delivery, you or your contact should re-inspect your vehicle. If everything went smoothly, as it should, the Bill of Lading and Vehicle Inspection Report will be signed once again.
Any payment paperwork from us may be done securely online, via our DocuSign form we send electronically. Of course, you also have the option to pay the majority of payment in person to the driver upon delivery if you wish.
Will my car be covered by insurance while it’s being transported?
This is an important question. You want to make sure your vehicle arrives at its intended destination in the same condition you left it.
Yes your vehicle is insured. It is our job to make sure that is so.
Vehicle transport companies are required to carry insurance which will cover the book value of your vehicle while it’s being shipped. And we always check that any carrier we work with has insurance.
A vehicle condition report will be taken at the time you turn your car over to the driver. Upon arrival at its destination, you will be given the opportunity to go over the report again and compare it to the condition that your car arrived in. It’s essential that you make a note of any discrepancies at this time; otherwise you may lose out on a claim.
What do I do if I notice damage when my car is delivered?
This is statistically very rare, and we have not personally had this occur to any of our clients. However, knowledge and preparation are always important. Your car is fully insured by each of our carriers or those we work with. All carriers have a deductible (just like you have on your insurance policy).
The auto transport driver will take every precaution to deliver your vehicle without incident. However, if damage should occur, there are important guidelines that must be followed before a claim can be processed. First and foremost, there must be (in the eyes of the insurance company) damage. Sounds strange but the damage must be noted on delivery! If it’s not listed there must not have been any damage. Second, take pictures as soon as possible. Third, obtain at least two estimates. When this is completed, submit estimates and original photos to the carrier who shipped your car, attention CLAIMS. We will help in any way possible to facilitate the process but it is the carrier who will honor or deny the claim.
Can I put a car cover on my vehicle?
No! Sounds like a great idea, however, it’s not only against the law but imagine what that would do to your vehicle after traveling several hundred (even thousands) of miles flapping against your paint. Not to mention there’s a pretty good chance that it will fly off in transit at some point. If you’re extremely concerned, call us for reassurance or inquire about transporting your vehicle with one of our enclosed carriers.
Can I choose where my car sits on the truck?
We can request a particular spot for you, however, this cannot be guaranteed. All convertibles and most oversize vehicles (SUV’s, trucks, vans, etc.) are loaded on the top rack.
Will my car be driven by anyone else?
Your car will need to be driven on and off the truck by the truck driver. Your car may also need to loaded and unloaded once or twice while on the way to its destination, but this will be kept to a minimum.
The odometer reading will be noted during the initial vehicle condition report and again on the delivery receipt signed by the driver.